Accounts, Billing, & Orders

[r_smith]

Roku charged my credit card and said I would be notified once it was shipped. It's been two weeks and I never got my Roku or any shipment details. No one at Roku will respond to my requests and I'm wondering if I need to have my credit card company get involved. Can someone help?

[Nymuscle]

Same here,and no one to answer questions via telephone,email support were left to deal with a forum?this is bull**bleep**,this is terrible Roku shame on you !!!!

Did you get a tracking number or any kind of sign that it was sent ?

I havent,but they did take my money !!!!

[RokuDanny-R · Accepted solution]

@r_smith @Nymuscle 

Thanks for the posts.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

[tishmael]

impossibe to reach out to customer support

[LeClaireRog]

I have also been invoiced and nothing has arrived. The only option I see is to contact my credit card company and dispute the charge. 

Roku has dropped a notch in my opinion and it's time to start looking at other options.

[RokuKariza-D]

Hey @LeClaireRog

I hope you're doing well.

If you have an issue with your order, I'd recommend following @RokuDanny-R's suggestion above. Our Support team is the best one to help you out with that matter.

All the best,
Kariza