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r_smith
Level 7

My Roku never arrived

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Roku charged my credit card and said I would be notified once it was shipped. It's been two weeks and I never got my Roku or any shipment details. No one at Roku will respond to my requests and I'm wondering if I need to have my credit card company get involved. Can someone help?

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RokuDanny-R
Roku Employee
Roku Employee

Re: My Roku never arrived

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@r_smith @Nymuscle 

Thanks for the posts.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Nymuscle
Level 7

Re: My Roku never arrived

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Same here,and no one to answer questions via telephone,email support were left to deal with a forum?this is bull**bleep**,this is terrible Roku shame on you !!!!

Did you get a tracking number or any kind of sign that it was sent ?

I havent,but they did take my money !!!!

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RokuDanny-R
Roku Employee
Roku Employee

Re: My Roku never arrived

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@r_smith @Nymuscle 

Thanks for the posts.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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tishmael
Level 7

Re: My Roku never arrived

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impossibe to reach out to customer support

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