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wMir
Level 7

My Roku device doesn't provide a way to enter my AT&T information to get free HBO Max.

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Why isn't there an option to subscribe to HBO Max with my AT&T account information?  The only option I'm given is to pay for the subscription.  I have it free but can't watch it on ROKU!

1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: My Roku device doesn't provide a way to enter my AT&T information to get free HBO Max.

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@wMir

Thanks for the post.

For more information about that channel's account authentication, you'll want to contact HBO Max support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach HBO Max support here: https://help.hbomax.com/ContactUs
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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3 REPLIES 3\
makaiguy
Community Streaming Expert

Re: My Roku device doesn't provide a way to enter my AT&T information to get free HBO Max.

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Does AT&T provide any instructions?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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RokuDanny-R
Roku Employee
Roku Employee

Re: My Roku device doesn't provide a way to enter my AT&T information to get free HBO Max.

Jump to solution

@wMir

Thanks for the post.

For more information about that channel's account authentication, you'll want to contact HBO Max support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach HBO Max support here: https://help.hbomax.com/ContactUs
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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RAGO
Level 9

Re: My Roku device doesn't provide a way to enter my AT&T information to get free HBO Max.

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As usual Roku support doesn’t give a solution but deflects.  

The solution for me was to go to the HBO Max app and toggle all the way to the right.  I signed out. Then start watching a program.  It will ask you to pay for a subscription or sign in under a TV provider. Then enter your provider and the log in information under that provider…not Roku.

If that doesn’t work use a Chromecast stick.  Their HBO MAX app was much easier to sign in. But it’s a pain managing two boxes and I did think the Roku video was much sharper and superior to the Chromecast stick.

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