Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Lovinone24
Level 7

My Roku account needs to be refunded due to a double charge on my bank account

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I'm requesting a refund from my account because I use Discovery on Google not on my Roku so ivr been double charged for Discovery's channel. I've already canceled my subscription  and I'm not going to watch it on my Roku account!

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renojim
Community Streaming Expert

Re: My Roku account needs to be refunded due to a double charge on my bank account

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The usual answer is:

"For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you."

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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renojim
Community Streaming Expert

Re: My Roku account needs to be refunded due to a double charge on my bank account

Jump to solution

The usual answer is:

"For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you."

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Angelgrl14
Level 7

Re: My Roku account needs to be refunded due to a double charge on my bank account

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Why don't you have phone number available for PAYING DOUBLE “$89.99” a month on a customer account? Then charge separately for channels? Its so wrong to charge, charge, charge. Im looking for alternative streaming, one that doesnt overcharge, and doesnt prevent customer resolution via voice to voice live phone support?!

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HDMIGuy
Level 13

Re: My Roku account needs to be refunded due to a double charge on my bank account

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Login to your Roku account on a phone or computer.  Check your subscriptions.  Cancel those you do not want.  If you do not see a subscription on your Roku account you subscribed somewhere else and Roku will not be able to assist you.  If you have questions about Roku subscriptions follow the directions in previous posts.

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