Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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jaymc007
Level 7

My ROKU was never delivered, I need someone to contact me

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I need someone to help me get my Roku delivered, it shows it was sent but it never left California

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2 Solutions

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RokuDanny-R
Roku Employee
Roku Employee

Re: My ROKU was never delivered, I need someone to contact me

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@jaymc007 

Thank for the post.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: My ROKU was never delivered, I need someone to contact me

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@jaymc007 

Thanks for providing me with your information.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: My ROKU was never delivered, I need someone to contact me

Jump to solution

@jaymc007 

Thank for the post.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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jaymc007
Level 7

Re: My ROKU was never delivered, I need someone to contact me

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That page offers no solutions for me not receiving my Roku device 

I need a number or an email to directly contact Roku not a page where I can select from limited choices

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jaymc007
Level 7

Re: My ROKU was never delivered, I need someone to contact me

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Those instructions do not help in resolving my issue

 

I have never received my Roku.
Order #: 102406667
Order date: 07/09/2020

What is the problem with shipping these??? I want my money back

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RokuDanny-R
Roku Employee
Roku Employee

Re: My ROKU was never delivered, I need someone to contact me

Jump to solution

@jaymc007 

Thanks for providing me with your information.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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C_I
Level 12

Re: My ROKU was never delivered, I need someone to contact me

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@jaymc007 wrote:

Those instructions do not help in resolving my issue

 

I have never received my Roku.
Order #: 102406667
Order date: 07/09/2020

What is the problem with shipping these??? I want my money back


        That's why it's better to get the Roku from a store such as Target, Best Buy, Walmart, just to name a few. 

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