Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Mwyers
Level 7

Monthly roku charges

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how is there no way to call about the monthly roku charges I thought if I have the device you don’t have to pay 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Monthly roku charges

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@Mwyers 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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renojim
Community Streaming Expert

Re: Monthly roku charges

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Did you call someone to activate your Roku?  If so, you got scammed.  Otherwise, check your subscriptions at https://my.roku.com/account/subscriptions.  If you can't log into your account at https://my.roku.com then you really have a problem.

Roku Community Streaming Expert

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RokuDanny-R
Roku Employee
Roku Employee

Re: Monthly roku charges

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@Mwyers 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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