Accounts, Billing, & Orders

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christymoore65
Level 7

Monthly billing charge of $9.99

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I Subscribed to something for a year ($59) and was billed by that company.

I was also billed for the same thing by Roku, and now also keep getting a monthly charge for $9.99 from Roku as well.

I cannot get anywhere with this problem because they don’t seem to understand and tell me that they are not billing me...but I have it in black & white on my credit card statement!!

Anybody else have this problem, and how do you get a refund if they claim they haven’t billed me.  Sorry, this is so frustrating because the extra charges are over $100 now..... 

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renojim
Community Streaming Expert

Re: Monthly billing charge of $9.99

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Check your subscriptions at https://my.roku.com/account/subscriptions

If none are shown, Roku probably won't help you and there's a chance that the charge is not really coming from Roku (just someone using their name).

Roku Community Streaming Expert

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View solution in original post

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renojim
Community Streaming Expert

Re: Monthly billing charge of $9.99

Jump to solution

Check your subscriptions at https://my.roku.com/account/subscriptions

If none are shown, Roku probably won't help you and there's a chance that the charge is not really coming from Roku (just someone using their name).

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Monthly billing charge of $9.99

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@christymoore65 

Thanks for the post.

In addition to what @renojim mentioned, if you need further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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sagojanet
Level 7

Re: Monthly billing charge of $9.99

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I was charged 9.99 on July 2nd then on July 3rd charged 9.99 again?? Why is this.

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renojim
Community Streaming Expert

Re: Monthly billing charge of $9.99

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@sagojanet, check your purchases at https://my.roku.com/account/purchases and your subscriptions at https://my.roku.com/account/subscriptions .  If none are shown there's a good chance it's not coming from Roku.  Keep in mind that just because a description of a charge uses "Roku" in it doesn't mean that it really came from Roku.  For suspicious or unauthorized charges you should always get your financial institution involved as quickly as possible.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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