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documentarypls
Level 8
‎12-12-2020 07:54 PM

Monthly Fubo Charge

I'm having an almost identical problem. $69.54 is being taken out of my bank every month for a Fubo sports channel subscription, but Roku claims they have no record of Fubo on my account or by my email. And get this, Fubo can find my account but they tell me they can't cancel it (which is crazy too). They say that Roku manages the account and only Roku can cancel it. But Roku can't find it?! So I can't cancel it!? I'm just stuck paying it?! 

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RokuDanny-R
Roku Employee
Roku Employee
‎12-15-2020 02:06 PM

Re: Monthly Fubo Charge

@documentarypls 

Thanks for the post.

Is it possible that you have another Roku account that you are being charged for a subscription?

We've seen multiple times that a customer claims they don't see any subscriptions on their Roku account and didn't realize they signed up for another Roku account and had subscribed to a channel.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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