Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Teresac
Level 7

Money taking off my credit card

why have y'all taken money off my credit card and I didn't give y'all permission 

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8 REPLIES 8\
RokuMary-F
Roku Employee
Roku Employee

Re: Money taking off my credit card

Hi @Teresac,

Thanks for the post.

For these issues, it may be more effective for you to get help from our billing. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.

We would highly recommend creating a Roku PIN for your account to avoid any further unwanted purchases on your Roku account in the future. For more information about using a Roku PIN, visit our Support page here: How do I create or update the PIN for my Roku account?

Thanks,

Mary

 

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annettemclaurin
Level 7

Re: Money taking off my credit card

 
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RokuMary-F
Roku Employee
Roku Employee

Re: Money taking off my credit card

Hi @annettemclaurin,

Thanks for the post.

For account, billing, or order-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,

Mary

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Hunter13
Level 8

Re: Money taking off my credit card

Mary Franco...........I tried all your suggestions.  It's one big loop!!!!!!!!!!  I can't resolve the issue!!!!  I need Roku to stop billing my credit card!!!!!  I tried to "retrieve" a password (that I didn't even know I had!) but I don't get an email to reset my password.  So I figured I have to set up an account (which I must have if you're charging me!!!) ...........but it wants me to enter my credit card number to set up an account!!!!!!  There is not way I'm entering my credit card number............I'm already being charged for something I didn't know I had!!!!!!!!!!  I need a phone number and a person to speak with.  Why is there not a customer support number???????????? 

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Hunter13
Level 8

Re: Money taking off my credit card

Yes!  This is happening to me and I can't get in touch with anyone!!!!!!!!!  

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RokuMary-F
Roku Employee
Roku Employee

Re: Money taking off my credit card

Hi @Hunter13,

Thanks for the note.

Our support team responded via email recently. Please check your email from our support team, they will be assisting you from there. 

Thanks,

Mary
 

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LaToya1
Level 7

Re: Money taking off my credit card

I have an unauthorized charge for $33.04 stating Roku for Disney. Support said they could not locate the charge. I want to know how this happened and how do I get my money back. 

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RokuMary-F
Roku Employee
Roku Employee

Re: Money taking off my credit card

Hi @LaToya1,

Thanks for the post.

If you were in touch with our Support team recently and still need further assistance, we would continue to reach out to them as they would best be able to assist you moving forward.
Thanks,

Mary

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