For these issues, it may be more effective for you to get help from our billing. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.
For account, billing, or order-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.
Mary Franco...........I tried all your suggestions. It's one big loop!!!!!!!!!! I can't resolve the issue!!!! I need Roku to stop billing my credit card!!!!! I tried to "retrieve" a password (that I didn't even know I had!) but I don't get an email to reset my password. So I figured I have to set up an account (which I must have if you're charging me!!!) ...........but it wants me to enter my credit card number to set up an account!!!!!! There is not way I'm entering my credit card number............I'm already being charged for something I didn't know I had!!!!!!!!!! I need a phone number and a person to speak with. Why is there not a customer support number????????????