Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

Missing order

Jump to solution

Ordered a replacement stick in late September, turns out it was shipped but somehow never delivered to me. Waited 48-72 hrs before reporting to Usps that the item was never delivered. I obtained a claim# from Usps , & based on last info, the item is currently being returned to sender. Should I be expecting a replacement soon?? & how long will it take?? How long does it take to obtain a refund???

0 Kudos
1 Solution

Accepted Solutions
Highlighted
Roku Employee
Roku Employee

Re: Missing order

Jump to solution

@CONSECO19 

Thanks for the post.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
1 Reply
Highlighted
Roku Employee
Roku Employee

Re: Missing order

Jump to solution

@CONSECO19 

Thanks for the post.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos