Accounts, Billing, & Orders

[CONSECO19]

Ordered a replacement stick in late September, turns out it was shipped but somehow never delivered to me. Waited 48-72 hrs before reporting to Usps that the item was never delivered. I obtained a claim# from Usps , & based on last info, the item is currently being returned to sender. Should I be expecting a replacement soon?? & how long will it take?? How long does it take to obtain a refund???

[RokuDanny-R · Accepted solution]

@CONSECO19 

Thanks for the post.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny