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Fama2275
Level 7

Missing order issue

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Where can I call to speak to someone about my missing order? It was delivered today but nowhere to be found. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Missing order issue

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@Fama2275 

Thanks for the inquiry.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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atc98092
Community Streaming Expert

Re: Missing order issue

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You can't. There is no phone support at this time. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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RokuDanny-R
Roku Employee
Roku Employee

Re: Missing order issue

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@Fama2275 

Thanks for the inquiry.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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C_I
Level 12

Re: Missing order issue

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@Fama2275 wrote:

Where can I call to speak to someone about my missing order? It was delivered today but nowhere to be found. 


       If your order was delivered today, then, what's the big deal? Do you have another missing order? 

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Iona-D
Level 13

Re: Missing order issue

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@C_I wrote:

@Fama2275 wrote:

Where can I call to speak to someone about my missing order? It was delivered today but nowhere to be found. 


If your order was delivered today, then, what's the big deal? Do you have another missing order? 


Since the package was claimed to be:

"........It was delivered today but nowhere to be found. ......"

Perhaps it was recorded as being delivered and the package cannot be located by the reciplicant?  Porch Pirates are everywhere especially now  so the package might have  disappeared with them?  Or a clueless neighbor has the package in their possession? 

Many potebtial  possibilities when it comes to deliveries.  I don't envy anyone in that predictament.  It is a real hassle to deal with some retailers that are very hard to reach directly.

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