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Customer Service is HORRIBLE. I wanted to watch a baseball game. I saw the game listed on the ESPN channel. I signed up and paid, the game was not available, blacked out and Roku will not refund my $$. Misleading, cheating, lying, business practices. I paid for NOTHING!
It doesn't help that the immediate in writing resolution on the website to this problem is "No Refunds". There is no phone number to contact customer service and discuss it so I had to resort to hitting as many buttons as possible.
Major League Baseball sets the blackout policies for its games and ESPN must abide by them. Roku has no more control over this than your tv set does.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.
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Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
