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Level 7

Misleading content, unacceptable resolutions

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Customer Service is HORRIBLE. I wanted to watch a baseball game. I saw the game listed on the ESPN channel. I signed up and paid, the game was not available, blacked out and Roku will not refund my $$. Misleading, cheating, lying, business practices. I paid for NOTHING!

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Roku Employee
Roku Employee

Re: Misleading content, unacceptable resolutions

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@Cooper2920 

Thanks for the post.

Please be aware that there are licensing restrictions and/or technical issues may cause some content to be unavailable or to not play properly. You can see our recommendations for troubleshooting channels on your Roku device here: https://community.roku.com/t5/Channel-Issues-Questions/Start-Here-To-Troubleshoot-Channel-Issues/m-p...


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: Misleading content, unacceptable resolutions

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@Cooper2920 

Thanks for the post.

Please be aware that there are licensing restrictions and/or technical issues may cause some content to be unavailable or to not play properly. You can see our recommendations for troubleshooting channels on your Roku device here: https://community.roku.com/t5/Channel-Issues-Questions/Start-Here-To-Troubleshoot-Channel-Issues/m-p...


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: Misleading content, unacceptable resolutions

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It doesn't help that the immediate in writing resolution on the website to this problem is "No Refunds". There is no phone number to contact customer service and discuss it so I had to resort to hitting as many buttons as possible.

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Level 17

Re: Misleading content, unacceptable resolutions

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Major League Baseball sets the blackout policies for its games and ESPN must abide by them.  Roku has no more control over this than your tv set does.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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