Accounts, Billing, & Orders

[Cooper2920]

Customer Service is HORRIBLE. I wanted to watch a baseball game. I saw the game listed on the ESPN channel. I signed up and paid, the game was not available, blacked out and Roku will not refund my $$. Misleading, cheating, lying, business practices. I paid for NOTHING!

[RokuDanny-R · Accepted solution]

@Cooper2920 

Thanks for the post.

Please be aware that there are licensing restrictions and/or technical issues may cause some content to be unavailable or to not play properly. You can see our recommendations for troubleshooting channels on your Roku device here: https://community.roku.com/t5/Channel-Issues-Questions/Start-Here-To-Troubleshoot-Channel-Issues/m-p...

Thanks,
Danny

[Cooper2920]

It doesn't help that the immediate in writing resolution on the website to this problem is "No Refunds". There is no phone number to contact customer service and discuss it so I had to resort to hitting as many buttons as possible.

[makaiguy]

Major League Baseball sets the blackout policies for its games and ESPN must abide by them.  Roku has no more control over this than your tv set does.