Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Messed up email

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I messed up my email when I opened my account and now I cant access my account because I forgot password. 

I entered gmal not gmail in the account address. How do I fix this?

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Level 19

Re: Messed up email

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@Hawk72  Thanks for the note. For more help with your Roku account, you'll need to get in touch with our support team here: https://support.roku.com/contactus

Alternately, you could create another Roku account under the correct email address, and move your devices over to the new account. (Note: If you have any recurring subscriptions through your existing Roku account, you'll want to make sure that those get cancelled under your old account, and then re-subscribe through your new account. You can cancel subscriptions directly from within the channel on your device by navigating to the channel tile, pressing the * key and choosing 'Manage subscriptions'.) 

 

Thanks,

Tanner

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Level 19

Re: Messed up email

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@Hawk72  Thanks for the note. For more help with your Roku account, you'll need to get in touch with our support team here: https://support.roku.com/contactus

Alternately, you could create another Roku account under the correct email address, and move your devices over to the new account. (Note: If you have any recurring subscriptions through your existing Roku account, you'll want to make sure that those get cancelled under your old account, and then re-subscribe through your new account. You can cancel subscriptions directly from within the channel on your device by navigating to the channel tile, pressing the * key and choosing 'Manage subscriptions'.) 

 

Thanks,

Tanner

View solution in original post

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