Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Level 7

Lost order

Placed an order on 4/9/20, shipped same day and got a FedEx tracking number. Finally got to talk to an actual person and she tracked it and it is lost, I have been going back and forth with Roku and all you get is an auto email, gave all the information in email to Roku, of course got an auto email, how are you supposed to know what actions they are going to take to refund my money or send me my order.

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Roku Employee
Roku Employee

Re: Lost order

@Kmartin20 

Thanks for the note.

Thanks for the inquiry.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, and select 'managing your order': https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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