Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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92776
Level 7

Link several devices

I have 3 devices. 1 at my house and 2 at my mom's house. How do I link them so my mom can purchase channels without compromising my account?

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4 Replies
renojim
Level 21

Re: Link several devices

You can't.  Any devices linked to the same Roku account will have the same channels/apps and use the same billing method.  The only way is to have separate Roku accounts for yours and her devices.

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makaiguy
Level 21

Re: Link several devices

I'm assuming by "compromising" your account you mean making a purchase that is charged to the payment method listed in your account.

You can log into your account at https://my.roku.com.  In the payment area you can remove your current payment method. 

Now here's where guesswork starts on my part.  With no payment method on file, I expect each purchase will require the purchaser to enter a payment method for that purchase.  Perhaps someone set up this way can confirm or contradict this.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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DBDukes
Level 16

Re: Link several devices


@92776 wrote:

I have 3 devices. 1 at my house and 2 at my mom's house. How do I link them so my mom can purchase channels without compromising my account?


Maybe the simple solution is to have a separate Roku account for her. She could have her own apps, regardless of what apps you had. For example, if you had Hulu but she didn't like Hulu, she could have a device without Hulu on it. 

As it stands, anything added to any device on a single account will appear on all devices on that account. Likewise, anything removed from one will be removed from all.

If you want them to be on the same Roku account, add a PIN to your account and don't tell her what the PIN is. Then, neither she nor any visitors who use her Roku could purchase anything without the PIN.

DBDukes
https://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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makaiguy
Level 21

Re: Link several devices


@92776 wrote:

I have 3 devices. 1 at my house and 2 at my mom's house. How do I link them so my mom can purchase channels without compromising my account?


You say all 3 are yours.  Since you're concerned about your account, it sounds like the ones at your mother's house are linked to your Roku account.

It's not clear if you want to be able to access the ones at your mother's house as though they were yours when you are there, or if you want them separated from your account completely, so we don't really know what to suggest.

As suggested by @renojim and @DBDukes , the easiest way to separate your mother's devices from yours is for the Rokus your mother uses to be linked to her own account instead of yours.  This is accomplished by doing a Factory reset on her devices (Settings > System > Advanced system settings > Factory reset) and setting them up as new devices, linking them to her account instead of yours, with her own payment method set. 

Separating the accounts would have the following consequences:

  • Your current channel list will not be installed on your mother's devices automatically.  Any channels not added to a new device by default will have to be added manually.
  • When you are there, you will have access to her channels, not yours.
  • If your intent is to manager her devices remotely, you will not be able to add or remove channels on her devices via your home Roku.  You could still install channels by logging into her account at my.roku.com and visiting the Channel Store, but you can't remove them this way.
  • Any paid subscriptions on your account made through Roku will not be accessible on her devices.  She would have to take out her own paid subscriptions.
  • Any paid subscription you made directly with the channel on the channel's website can be accessed on her devices, after installing the channel's app and logging into it with the credentials for the owner of the subscription.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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