Accounts, Billing, & Orders

[An14]

My kid got a suscripción by mistake and they charge me 54  Dollars ! I  asked for a for a refund  and they denied  

really guys? So on this terribles times we are living now ! Roku is taking advantage of the situation . Stealing people’s money 

[makaiguy]

Stealing? Hardly.

The conditions shown before you commit to any streaming service subscription I've ever seen clearly state the fee is non-refundable once paid. If you subsequently cancel while in the subscription period, that prevents the subscription from auto-renewing when the subscription period ends.

If you subscribed through Roku instead of directly with the service you're subscribing to, Roku just acts as an agent and has to pay that service.

If you can't trust your kid to read the conditions and abide by them, you can log into your account at my.roku.com and set up a PIN for your account and set the conditions under which the PIN must be entered, such as when making a purchase.

[bridgetheath065]

I need help with charges on my account and some of the service want work. Can I have someone to help me please.

[RokuDanny-R]

@An14 @bridgetheath065 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny