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goyaliza
Level 7

Issue with an order and getting bad support

Hi

I made an order and it had the wrong address. Tried to rectify this within minutes of the mistake and roku still sent out the item and gave me bad information with respect to getting the address changed via USPS.

 

Anyone have a phone number or a way to escalate?

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1 Reply
MaryFranco
Roku Employee
Roku Employee

Re: Issue with an order and getting bad support

Hi @goyaliza,

Thanks for the post.

For order-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further to assist you.

Thanks,

Mary

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