Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
PgsknJrneyman
Level 7

Is there a way to know the time my device was unlinked?

I just had a Roku stolen out of an AirBnB property I run. The cleaner reported it to me today, but when I confronted the guest about it they swore it was still there and to check my list of connected devices to see where. When I checked, that Roku is no longer listed anywhere on my account. Is it as simple as the thief logging-out to unlist it? If I could determine the time I was logged-out/unlisted I could confirm whether the guest is lying or my cleaner was the one who took it.

0 Kudos
1 REPLY 1\
StreamerUser
Level 20

Re: Is there a way to know the time my device was unlinked?

Theres no consumer-facing way to know, though obviously the back end account management data servers have the information - whether any Roku person you can talk can get access to that is also doubtful.

Logging out wont unlist it - though factory resetting it will , so all they have to do is factory reset it and "poof".

https://support.roku.com/article/208757008

 

 

0 Kudos