Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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jonesmike
Level 7

Is there a way to cancel and get a refund for the ufc fight tonight

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I ordered the fight through my roku tv but the espn+ said I can't watch because its linked to the espn+ not roku. But when I was on the espn app trying to pay for it it asked to pay through my roku account not espn

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RokuDanny-R
Roku Employee
Roku Employee

Re: Is there a way to cancel and get a refund for the ufc fight tonight

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@jonesmike 

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

 

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Is there a way to cancel and get a refund for the ufc fight tonight

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@jonesmike 

Thanks for the inquiry. I'm sorry to hear about the experience—that's not what we aim for.

Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

 

Danny R.
Roku Forum Moderator

View solution in original post

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Otto909
Level 7

Re: Is there a way to cancel and get a refund for the ufc fight tonight

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Refund for UFC 257- 

I called ESPN and after being on hold for an 1 hour and 25 minutes I was told that they would submit my request for a refund. I was told it should take 5-10 business day to get a response on if my refund request would be accepted  Now after further research it looks like I may have to attempt to get a refund from Roku. Unfortunately I have not been able to locate a way to get a refund but only how to cancel my ESPN Subscription. If anyone has a phone number could you please share. Thanks 

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renojim
Level 21

Re: Is there a way to cancel and get a refund for the ufc fight tonight

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You can't call Roku.  You have have to jump through the hoops at https://support.roku.com/contactus

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Morenita2427
Level 7

Re: Is there a way to cancel and get a refund for the ufc fight tonight

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The fight never came out. And is super late... The only think is coming out is the press conference....  I am actually watching on Instagram.... I want my money back.

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RokuMary-F
Roku Employee
Roku Employee

Re: Is there a way to cancel and get a refund for the ufc fight tonight

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Hi @Morenita2427,

We appreciate your posting to Roku Community. We're sorry for the trouble.

For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.

Thanks,

Mary

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