Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

Is my account real?

I have been locked out of premium channels for past two months since paying for them over the phone with Roku representative a week before they stopped answering phone calls for quarantine . I can’t log into my account because the agent did not help or instruct me to set One up. Is my account fake or connected to someone else? This is a pretty shady company and the support is very poor. I can’t get a response from anyone. Can anyone help? 

0 Kudos
1 Reply
Highlighted
Level 18

Re: Is my account real?

@Laysdad 

Paying for them over the phone?  I'm pretty sure Roku never had a way to do that.  Sounds like you fell for a scam.  What's the email address that shows up under Settings->About?  Is it yours?  Can you log in at https://my.roku.com using that email address?

0 Kudos