Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7

Is my account real?

I have been locked out of premium channels for past two months since paying for them over the phone with Roku representative a week before they stopped answering phone calls for quarantine . I can’t log into my account because the agent did not help or instruct me to set One up. Is my account fake or connected to someone else? This is a pretty shady company and the support is very poor. I can’t get a response from anyone. Can anyone help? 

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Level 21

Re: Is my account real?


Paying for them over the phone?  I'm pretty sure Roku never had a way to do that.  Sounds like you fell for a scam.  What's the email address that shows up under Settings->About?  Is it yours?  Can you log in at using that email address?

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