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R0ckinR0bin
Level 7

Is it safe to return a used Roku Express

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I just bought a Roku Express for an older tv I have. Then the tv died within days. I want to return the Roku Express but I used it/logged in when the tv was working, is it safe to return? Will anyone be able to access or hack my account if I return it after being used?

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RokuMary-F
Roku Employee
Roku Employee

Re: Is it safe to return a used Roku Express

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Hi @R0ckinR0bin,

Thanks for the inquiry.

We highly recommend unlinking your Roku account to your Roku device before returning the Roku Express.

For more information about how to unlink your account to your Roku device, visit our Support page here: How do I remove a Roku® streaming ... - support.roku.com

We hope that's helpful.

Thanks,

Mary

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RokuMary-F
Roku Employee
Roku Employee

Re: Is it safe to return a used Roku Express

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Hi @R0ckinR0bin,

Thanks for the inquiry.

We highly recommend unlinking your Roku account to your Roku device before returning the Roku Express.

For more information about how to unlink your account to your Roku device, visit our Support page here: How do I remove a Roku® streaming ... - support.roku.com

We hope that's helpful.

Thanks,

Mary

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R0ckinR0bin
Level 7

Re: Is it safe to return a used Roku Express

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Thank you so much! I was able to unlink that new Roku very easily and I'm so glad I asked before returning it!

 

Thanks again,

Robin 

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