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Rebels2021
Level 7

Invalid credit card I need help please

I was trying to look for my PIN to watch something and I was directed to update my CC information. But my information is still correct so I put in my credit card number and it tells me it’s invalid . What the **bleep** is going on! I don’t understand nothing is invalid and I’m livid! 

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3 REPLIES 3\
makaiguy
Community Streaming Expert

Re: Invalid credit card I need help please

Was this on your Roku account at https://my.rolu.com, or was it on the site for some particular channel?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Rebels2021
Level 7

Re: Invalid credit card I need help please

I’m my roku account I was just looking for my pin # and I was prompted to update all my information. So I did and it keeps telling me my card # is invalid 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Invalid credit card I need help please

Hey @Rebels2021

Thanks for the post.

Try re-entering all the details of your credit card for the update to go through. For more information, you can visit this Support article: How do I update the payment method for my Roku® account?

Let us know if this works for you!

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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