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KS56
Level 7

Installed Apple TV but my Roku device does not support and can't figure out how to delete.

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Just installed Apple TV but we have an older version 3700X Roku Express and Apple TV is not supported so how do can I remove so we are not charged after 7 free trial?  On the ROKU website there seems to be no info on how to delete. 

Thanks,  

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RokuDanny-R
Roku Employee
Roku Employee

Re: Installed Apple TV but my Roku device does not support and can't figure out how to delete.

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@KS56 

Thanks for the inquiry.

We would recommend logging online into your Roku account at my.roku.com and clicking Manage your subscriptions.

For more information about how to manage or cancel a subscription, visit our Support page here: How do I manage or cancel a Roku® Pay subscription?


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Michelle3
Level 12

Re: Installed Apple TV but my Roku device does not support and can't figure out how to delete.

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The Roku 3700X probably only supports older apps. The only way to have the Apple TV app is probably to get a newer Roku model.

Hope this solution will fix the issue.

~Jordan

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RokuDanny-R
Roku Employee
Roku Employee

Re: Installed Apple TV but my Roku device does not support and can't figure out how to delete.

Jump to solution

@KS56 

Thanks for the inquiry.

We would recommend logging online into your Roku account at my.roku.com and clicking Manage your subscriptions.

For more information about how to manage or cancel a subscription, visit our Support page here: How do I manage or cancel a Roku® Pay subscription?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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scubadiver60
Level 7

Re: Installed Apple TV but my Roku device does not support and can't figure out how to delete.

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I have a Roku 3600X that has Apple TV loaded and it works.  I also have a Roku 3700x that will not even find Apple TV app.  Strange the older version would work and the newer version won't find the app!

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renojim
Level 21

Re: Installed Apple TV but my Roku device does not support and can't figure out how to delete.

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