Accounts, Billing, & Orders

[KS56]

Just installed Apple TV but we have an older version 3700X Roku Express and Apple TV is not supported so how do can I remove so we are not charged after 7 free trial?  On the ROKU website there seems to be no info on how to delete. 

Thanks,  

[Michelle3]

The Roku 3700X probably only supports older apps. The only way to have the Apple TV app is probably to get a newer Roku model.

Hope this solution will fix the issue.

~Jordan

[RokuDanny-R · Accepted solution]

@KS56 

Thanks for the inquiry.

We would recommend logging online into your Roku account at my.roku.com and clicking Manage your subscriptions.

For more information about how to manage or cancel a subscription, visit our Support page here: How do I manage or cancel a Roku® Pay subscription?

Thanks,
Danny

[scubadiver60]

I have a Roku 3600X that has Apple TV loaded and it works.  I also have a Roku 3700x that will not even find Apple TV app.  Strange the older version would work and the newer version won't find the app!

[renojim]

https://support.roku.com/article/360036652634#!