Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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AshyBeGood
Level 7

Inactive email associated with account

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I have an inactive email associated with my Roku streaming stick. There is no phone support because of the situation so how can I change the email associated if it’s inactive and I don’t remember the password?

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renojim
Community Streaming Expert

Re: Inactive email associated with account

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Try jumping through the hoops at https://support.roku.com/contactus

When you get to the part where it asks for your email address or wants you to login, use the email address you used for this "community" not the one you no longer have access to.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

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renojim
Community Streaming Expert

Re: Inactive email associated with account

Jump to solution

Try jumping through the hoops at https://support.roku.com/contactus

When you get to the part where it asks for your email address or wants you to login, use the email address you used for this "community" not the one you no longer have access to.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

0 Kudos