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Bmcever
Level 7

Iam charged 2 times fir a movie I rented and can’t watch it

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I have been charged for a movie two time on row 8 app and can’t even watch the movie 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Iam charged 2 times fir a movie I rented and can’t watch it

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@Bmcever

Thanks for the post.

For more information about that channel's content and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

For billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Iam charged 2 times fir a movie I rented and can’t watch it

Jump to solution

@Bmcever

Thanks for the post.

For more information about that channel's content and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

For billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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