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Psampspon
Level 7

I was charged for NFL and couldn't get it to work and it also said free for a limited time

I tried to contact support about an issue with NFL because I was charged and it said free for a limited time.  Also it wouldn't play.  I would like a refund

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2 REPLIES 2\
angteremig12
Level 7

Re: I was charged for NFL and couldn't get it to work and it also said free for a limited time

The same thing happen to me. I was charged the full price for the NFL Network and it does not work. I can not watch the NFL Network and they will not refund my money. I'm going to my bank to get my money back and let the n=bank deal with Roku. Roku is only interested is getting money but not to help you when the channel does not work.

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RokuDanny-R
Roku Employee
Roku Employee

Re: I was charged for NFL and couldn't get it to work and it also said free for a limited time

@Psampspon @angteremig12

Thanks for the posts.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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