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Level 7

I was charged for Disney+ but it's not showing up under active subscriptions

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I was charged $6.99 for Disney+ via my credit card on 5/24/20.  I looked under my active subscriptions and none are showing for me to be able to cancel this.  I called Disney+ and they have no record of my email address for an account associated with Disney+.  I am the only ROKU account holder in our house.  I want this cancelled.  Roku phone lines are not operational.  I attempted an email and that isn't working either.  Suggestions....other than credit card dispute because the charge will continue to happen unless it is cancelled.   

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Roku Employee
Roku Employee

Re: I was charged for Disney+ but it's not showing up under active subscriptions

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@AL5 

Thanks for the information.

If you checked your Roku account online and do not see an active subscription for Disney+, you either subscribed to Disney+ under another Roku account, or you subscribed to Disney+ through the channel provider directly.

Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.

We would also recommend reaching out to Disney+ support to inquiry if you have a subscription through them directly. You can reach Disney+ support here: https://help.disneyplus.com/csp


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: I was charged for Disney+ but it's not showing up under active subscriptions

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@AL5 

Thanks for the information.

If you checked your Roku account online and do not see an active subscription for Disney+, you either subscribed to Disney+ under another Roku account, or you subscribed to Disney+ through the channel provider directly.

Please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.

We would also recommend reaching out to Disney+ support to inquiry if you have a subscription through them directly. You can reach Disney+ support here: https://help.disneyplus.com/csp


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: I was charged for Disney+ but it's not showing up under active subscriptions

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Danny,

We only have 1 ROKU account and I did contact Disney.  They said I had to contact ROKU because the charge on my statement reads “ROKU for Disney Electronic”.  I have disputed it through my credit card since no-one seems to be accountable for unauthorized charges. 

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