Accounts, Billing, & Orders

[DouglasPaul]

Hulu directs me to Roku, Roku doesn't give me a option to use it.

[RokuDanny-R · Accepted solution]

@DouglasPaul 

Thanks for the inquiry. If you are trying to redeem a Hulu gift card, you will need to sign up directly through Hulu in order to use that type of gift card to start a new account. You can sign up through Hulu directly here: https://www.hulu.com/start

Please be aware that for Roku accounts, pre-paid gift cards can be used as a payment method as long as the card processor is an accepted card type, for example MasterCard or Visa.

For more information regarding Roku Pay, visit out Support page here: What is Roku® Pay?

For information on how to update your payment method on your Roku account, visit our Support page here: How do I update or remove the payment method for my Roku account?

Thanks,
Danny

[EnFuego]

If the existing Hulu account is billed through Roku, is there a way to switch it to be billed through Hulu to use the gift card?

[renojim]

You could cancel your subscription through Roku and then subscribe directly through Hulu.  You're Roku subscription would still work until the end of the subscription period even if you cancel.