Accounts, Billing, & Orders

[Snakelover]

Roku continues to charge me for a service I cancelled when i go to my account the service isn’t there but roku is the one taking the money 

[RokuDanny-R · Accepted solution]

@Snakelover 

Thanks for the inquiry.

We would recommend logging into your Roku account online at my.roku.com and clicking Manage your subscriptions to see if you have any current subscriptions that you would be getting charged for.

If you need further assistance with your issue, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

[jhmpt]

I AM BEING CHARGE 8.55 PLUS 6.41 FOR AUGUEST  IT SHOULD BE 6.41

[RokuDanny-R]

@jhmpt 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny