Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Snakelover
Level 7

I want to know why roku keeps charging me for a service I cancelled and no longer want

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Roku continues to charge me for a service I cancelled when i go to my account the service isn’t there but roku is the one taking the money 

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RokuDanny-R
Roku Employee
Roku Employee

Re: I want to know why roku keeps charging me for a service I cancelled and no longer want

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@Snakelover 

Thanks for the inquiry.

We would recommend logging into your Roku account online at my.roku.com and clicking Manage your subscriptions to see if you have any current subscriptions that you would be getting charged for.

If you need further assistance with your issue, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: I want to know why roku keeps charging me for a service I cancelled and no longer want

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@Snakelover 

Thanks for the inquiry.

We would recommend logging into your Roku account online at my.roku.com and clicking Manage your subscriptions to see if you have any current subscriptions that you would be getting charged for.

If you need further assistance with your issue, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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jhmpt
Level 7

Re: I want to know why roku keeps charging me for a service I cancelled and no longer want

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I AM BEING CHARGE 8.55 PLUS 6.41 FOR AUGUEST  IT SHOULD BE 6.41

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RokuDanny-R
Roku Employee
Roku Employee

Re: I want to know why roku keeps charging me for a service I cancelled and no longer want

Jump to solution

@jhmpt 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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