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Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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stbxo12
Level 7

I want to cancel my order of the Roku Premiere!!

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I really enjoy my Roku TV and I was inspired to buy my mom a Roku Premiere for Christmas off the Roku website, except I purchased it on 12/18/20, so it won’t be here by Christmas time.. I found out it was available in stores near by, so I ended up buying one in person and now I would like to cancel my online order, except there’s no way I can.. My order hasn’t shipped yet and my goal is to cancel the order now so I can avoid trying to return it. I’m starting to get very frustrated with Rokus customer service because there is no way of canceling my order and when I go to “view your purchase history” it says “no records to display” like what?!! This is ridiculous! Please cancel my order ASAP and give me my refund!!! No longer purchasing anything off the Roku website! My Order number 102827871
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RokuDanny-R
Roku Employee
Roku Employee

Re: I want to cancel my order of the Roku Premiere!!

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@stbxo12 

Thanks for the post.

As @renojim mentioned, for order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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renojim
Level 21

Re: I want to cancel my order of the Roku Premiere!!

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You probably won't get much help here.  Try https://support.roku.com/contactus .  Given all the angry posts here, you probably won't get much help there either, but give it a shot.

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RokuDanny-R
Roku Employee
Roku Employee

Re: I want to cancel my order of the Roku Premiere!!

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@stbxo12 

Thanks for the post.

As @renojim mentioned, for order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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marlinpuppy
Level 7

Re: I want to cancel my order of the Roku Premiere!!

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Does not exist.  All you get from them is blah blah blah.  No real answers.  I am out about 50 bucks.  Thought online was the way to go but the situation changed that.  Next time I will purchase in store.  Releived I did not buy a roku tv or I would be out even more.

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