Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
pamannkay
Level 8

I want to cancel Discovery Plus - but it doesn't show up as a subscription on Roku

Jump to solution

I want to cancel Discovery Plus but there’s no apparent way to do that either through my TV or the Roku website because it doesn't show that I have this subscription. However, it does shows up as a charge in my bank account every month. I've tried to resolve this with no luck. Has anyone had any luck in fixing this?

0 Kudos
1 Solution

Accepted Solutions
pamannkay
Level 8

Re: I want to cancel Discovery Plus - but it doesn't show up as a subscription on Roku

Jump to solution

The phone call worked this time. Thanks for your help!

View solution in original post

0 Kudos
7 REPLIES 7\
renojim
Community Streaming Expert

Re: I want to cancel Discovery Plus - but it doesn't show up as a subscription on Roku

Jump to solution

Did you subscribe directly with Discovery+?  Roku charges will show up on your statement with "Roku" in the description of the charge.  Make sure when you're checking your subscriptions at https://my.roku.com you're using the same email address to log in as the email address that shows under Settings->System->About.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
pamannkay
Level 8

Re: I want to cancel Discovery Plus - but it doesn't show up as a subscription on Roku

Jump to solution

I subscribed through Roku. This is what it says on my statement:  RECURRING DEBIT CARD ROKU FOR DISCOVERY COM 2711 CENTERVILLE RO

My email  address is correct.

 

0 Kudos
renojim
Community Streaming Expert

Re: I want to cancel Discovery Plus - but it doesn't show up as a subscription on Roku

Jump to solution

Try the contact options at https://support.roku.com/contactus

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
pamannkay
Level 8

Re: I want to cancel Discovery Plus - but it doesn't show up as a subscription on Roku

Jump to solution

I have tried a live chat with them with the end result being they wanted to troubleshoot my TV. I didn't want them doing that so nothing was fixed. Not sure why this is such a huge problem. I just want Discovery Plus cancelled. 

0 Kudos
renojim
Community Streaming Expert

Re: I want to cancel Discovery Plus - but it doesn't show up as a subscription on Roku

Jump to solution

I don't know why they'd want to troubleshoot your TV.  Try calling Roku support at 816-272-8106.  Choose option 1.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
pamannkay
Level 8

Re: I want to cancel Discovery Plus - but it doesn't show up as a subscription on Roku

Jump to solution

I couldn't figure out the TV thing either. Thanks for the phone number. I've tried talking to someone before but I had a hard time understanding them & they weren't helpful. Sent an email yesterday and will see what happens with that. 

0 Kudos
pamannkay
Level 8

Re: I want to cancel Discovery Plus - but it doesn't show up as a subscription on Roku

Jump to solution

The phone call worked this time. Thanks for your help!

View solution in original post

0 Kudos