Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Awesomems77
Level 7

I want a Roku phone call now

I had been trying to get a phone number to call Roku it is urgent that I speak with you and I am not getting through I want a phone call now

0 Kudos
5 REPLIES 5\
RokuMary-F
Roku Employee
Roku Employee

Re: I want a Roku phone call now

Hi @Awesomems77,

We appreciate your contact.

Do you mind telling us the issue you're running into?

For further assistance with account and billing-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks

Mary

0 Kudos
Tomel
Level 9

Re: I want a Roku phone call now

Customer Support may, in fact, get back by email . . . However, my experience is that solving whatever problem you have is a completely other matter. Customer Support has always been courteous to me and gives the impression they will solve my problem. Truth be told, they must be so overwhelmed with issues that they do not follow up and if they do follow up they do not look at the background on your original complaint, thus requiring you to start over from the beginning. I've done over 10 times in the past month. Has my issue been resolved -- no, it has not. Funny thing, my issue, if solved, actually benefits Roku. therefore, I've given up.

 

0 Kudos
Rochell53
Level 7

Re: I want a Roku phone call now

 
0 Kudos
Rochell53
Level 7

Re: I want a Roku phone call now

I want to no why my bill went up

0 Kudos
RokuMary-F
Roku Employee
Roku Employee

Re: I want a Roku phone call now

Hi @Rochell53,

We appreciate your contact.

For these issues, it may be more effective for you to get help from our billing. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.

Thanks,

Mary

0 Kudos