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Level 7

I sent in a return and have not gotten my refund after 2 weeks

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Hi! I made a return for RMA 330361 and still have not received my refund! It's been more than a week and a half so I wanted to check in, I sent it with the correct instructions and wanted to know if there was an update! Thanks!

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Roku Employee
Roku Employee

Re: I sent in a return and have not gotten my refund after 2 weeks

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@mirandaaa6 @andrewhay85 

Thanks for the inquiry.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Level 7

We placed a replacement for our Roku Streaming stick (RMA 331212).

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We placed a replacement for our Roku Streaming stick (RMA 331212). We mailed it in per the instructions and it has been received at their warehouse on the 23rd, but have not heard anything about the replacement being mailed out for us.  Just looking for a status.  

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Roku Employee
Roku Employee

Re: I sent in a return and have not gotten my refund after 2 weeks

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@mirandaaa6 @andrewhay85 

Thanks for the inquiry.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: I sent in a return and have not gotten my refund after 2 weeks

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Yes, I have tried this, but there is no option and I've gotten no response.

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Roku Employee
Roku Employee

Re: I sent in a return and have not gotten my refund after 2 weeks

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@mirandaaa6 

Thanks for the update.

Please be aware that if you have contacted our Support team, there may be a delay in response time during this period as our Support team is doing their best to reach out and assist every customer that has an issue.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: I sent in a return and have not gotten my refund after 2 weeks

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I returned a Express+ unit in Feb,20.  It was an authorized return.  When will receive a refund?

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Roku Employee
Roku Employee

Re: I sent in a return and have not gotten my refund after 2 weeks

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@DanielJames1 

Thanks for your post.

If you need further assistance with your return, please reach out to Support team that has contacted you, as they will be best able to assist you with your issue.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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