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DisappointedinR
Level 7

I pressed cancel on a subscription and was still charged for Paramount Plus.

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Yesterday I was trying to cancel a subscription to Paramount Plus. We didn’t need this. I had forgot that I signed up for the $9.99 a month. I went to cancel this and was charged 99.99. I need that money back

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RokuKariza-D
Roku Employee
Roku Employee

Re: I pressed cancel on a subscription and was still charged for Paramount Plus.

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Hello @DisappointedinR

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

Kariza D.
Roku Forum Moderator

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RokuKariza-D
Roku Employee
Roku Employee

Re: I pressed cancel on a subscription and was still charged for Paramount Plus.

Jump to solution

Hello @DisappointedinR

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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