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ChrisL1020
Level 7

I placed a order for Roku Premium on 02/11/21 and i didn’t receive it

 
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2 Replies
GAD1
Level 7

Re: I placed a order for Roku Premium on 02/11/21 and i didn’t receive it

My order for ROKU Premier was ordered 2/18, shipped 2/19 and then disappeared in tracking after departing USPS in San Jose on 2/19.  Have you tried to talk to anyone at ROKU?

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RokuMary-F
Roku Employee
Roku Employee

Re: I placed a order for Roku Premium on 02/11/21 and i didn’t receive it

Hi @ChrisL1020,

Thanks for reaching us.

For order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.
Thanks,

Mary

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