I paid Roku good money for a streaming stick and now I can't get past entering my password. I have changed my password too. It's very frustrating to only be able to partially get through their setup instructions. I need someone to talk me through it. I understand with the covid bug around that they would be cautious but why can't their employees work from home like many of us are doing?
Like I said, I paid good money for this and I'm real close to returning it to the store and letting it sit on the shelf - useless! Again, none of their contact websites are manned to help anyone and their phone #'s for help won't be answered except to direct you to their help website. A never ending circle.
Hello, I have been charged thru your company for disney plus yearly subscription. I called Disney plus talked to Jim gave me your information. Can't talk to anyone because of the situation, he said to give your our interaction #IMS10147959 . Also I was not told in any shape or for from your company about even charging or giving my permission to do so. I don't use the app that much, I only got it last year cause I was foster caring for 3 children . They no long live with us , so no need for this app.
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Would like something in return as soon as possible.
We would recommend logging into your Roku account online at my.roku.com and clicking Manage your subscriptions to see if you have a current subscription to Disney+. For more information about how to cancel and manage your subscriptions, visit our Support page here: How do I manage or cancel a Roku® Pay subscription?
For further assistance with billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.