Accounts, Billing, & Orders

[4shakers]

My mother passed away last week and I'm trying to cancel her accounts. There seems to be no way to do this since I don't have her password and email account.

Is there an actual human being at Roku who could help me??? I've had to log into my own old unused account in order to even ask for help!

[RokuDanny-R]

@4shakers 

Thanks for the inquiry.

Please send me a PM with your Roku account email address (or your mother's if available). I'll be able to assist you further from there.

Thanks,
Danny

[4shakers]

I have still not heard from your support department. See your PM response below.

Subject: Re: Mother passed away
From: RokuDanny-R
Date: 02-18-2020 11:21 AM

Hi,

I'm sorry for the news regarding your family. Thanks for reaching out and providing me with the information that I have requested.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[RokuDanny-R]

@4shakers 

Thanks for the note. I'm sorry to hear about the experience—that's not what we aim for.

I have followed up with our Support team, they will follow up to further assist you. If you do not receive contact from them within the next couple of days, feel free to send me a PM and I will follow up.

Thanks,
Danny