Accounts, Billing, & Orders

[columbinemarie]

i have been unable to reach out to roku to cancel a subscription i didn’t authorize in the first place.  i have been trying to reach out to roku for about 3 years to cancel the account to no avail!!!  please help!  roku has stolen over $200.00 from me and roku does not provide customer service for this issue which has become fraudulent!

[RokuKariza-D · Accepted solution]

Hi @columbinemarie

We're sorry to hear about the issue you're experiencing.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

[HDMIGuy]

Log in to your Roku account.  If the subscription is not there it is not Roku that is responsible for the charge.

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[MySLOLife]

If you are having trouble reaching customer service, here's the phone number and associated information that may be helpful.

https://gethuman.com/phone-number/Roku