Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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Msmx87
Level 7

I need help!!!! Updated payment won’t let me sign in

I updated my payment method I pay 69 for Hulu and tv and it keeps saying on hold and won’t let me log in says my payment isn’t good. Please help! There’s no tech support to help very frustrating 

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DBDukes
Community Streaming Expert

Re: I need help!!!! Updated payment won’t let me sign in

Did you log in to this user forum using the same email address as is on your Roku account? If so, you should be able to log in to https://my.roku.com/ and update your billing information.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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