Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7

I need a refund where do I call?

I never used this and I want a refund. 

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2 Replies
Roku Employee
Roku Employee

Re: I need a refund where do I call?

Hi @jessicahb,

We appreciate you reaching out to us. 
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.


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Level 8

Re: I need a refund where do I call?

Might as well forget it. They will give you the runaround.  I've sent at least 10 requests

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