Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
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Level 7

I need Customer Service

Does anyone know how to actually get in touch with a customer service rep for Roku minus an email address? I've searched every avenue I can find, but it's all via email and I want to resolve my issue now, and not in 24 hrs. TIA!!!

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3 Replies
Roku Employee
Roku Employee

Re: Customer Service


Thanks for the inquiry.

What is the issue that you need assistance with?

With more information we will be able to assist you further.


Danny R.
Roku Forum Moderator
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Level 7

Re: Customer Service

It is so insane that you don't have a customer service. especially when it's regarding payment and payment issues. Sad. I have had Roku for so many years. But, this is a little much.:smiley sad::smiley sad:

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Roku Employee
Roku Employee

Re: I need Customer Service

Hello @pikachu2you

Thanks for bringing this to our attention.

Could you tell us more about the issue you're running into? If it's a billing concern, it may be more effective to get help from our billing team. You can contact them here: then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

We look forward to hearing from you soon.

All the best,

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