Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
CoriER2623
Level 7

I need Customer Service

Does anyone know how to actually get in touch with a customer service rep for Roku minus an email address? I've searched every avenue I can find, but it's all via email and I want to resolve my issue now, and not in 24 hrs. TIA!!!

0 Kudos
3 REPLIES 3\
RokuDanny-R
Roku Employee
Roku Employee

Re: Customer Service

@CoriER2623 

Thanks for the inquiry.

What is the issue that you need assistance with?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
pikachu2you
Level 7

Re: Customer Service

It is so insane that you don't have a customer service. especially when it's regarding payment and payment issues. Sad. I have had Roku for so many years. But, this is a little much.:smiley sad::smiley sad:

0 Kudos
RokuKariza-D
Roku Employee
Roku Employee

Re: I need Customer Service

Hello @pikachu2you

Thanks for bringing this to our attention.

Could you tell us more about the issue you're running into? If it's a billing concern, it may be more effective to get help from our billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

We look forward to hearing from you soon.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos