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Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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mzpooh
Level 7
‎02-20-2021 11:25 AM

I keep getting billed for programs that I did not authorize or sign up for

I need help, no one has emailed me back and I have not been able to talk to anyone

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AvsGunnar
Community Streaming Expert
‎02-20-2021 07:49 PM

Re: I keep getting billed for programs that I did not authorize or sign up for

You can navigate to your Roku account here to see your subscriptions after you login to your dashboard.

https://my.roku.com/account/subscriptions

If you have any disputes or questions then you need to navigate here and select the Billing options from the dropdown menus.

https://support.roku.com/contactus

When you are in your dashboard, enable a PIN which will prevent any future Subscriptions or Channels from being installed without you first entering your pin on a popup box on your Roku Device.

Also, seems some people have been receiving fraudulent invoices for services.  Check your subscriptions and include any such info to that Roku support contact form.  

 

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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