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Black39
Level 7

I have an UNAUTHORIZED $14.99 recurring charge

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I have been trying to contact a Roku customer service agent about an UNAUTHORIZED recurring charge of $14.99. I've disputed it a couple of times and the money was successfully credited back to my account. I thought I had resolved this issue last month (12/2020) but today, I see the same charge from "Roku for Warner Brothers Media." I need help to stop this charge. I do not know how. No, I do not have any premium services or subscriptions. No, I did not start a free trial and forget to cancel before the end date. Please help. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: I have an UNAUTHORIZED $14.99 recurring charge

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@Black39 

Thanks for the post.

We would recommend logging into your Roku account online at my.roku.com and clicking Manage your subscriptions to see what current subscriptions that you are being charged for.

If you need further assistance with your account or billing issue, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: I have an UNAUTHORIZED $14.99 recurring charge

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@Black39 

Thanks for the post.

We would recommend logging into your Roku account online at my.roku.com and clicking Manage your subscriptions to see what current subscriptions that you are being charged for.

If you need further assistance with your account or billing issue, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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