Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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James52
Level 7

I have a roku account under one email address and bought a new roku ultra and set up a new account

I have a roku account under one email already and bought a new roku ultra and set up a new account under a new email by mistake.How do I delete the new one so I can use my old account for the new roku. 

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StreamerUser
Level 20

Re: I have a roku account under one email address and bought a new roku ultra and set up a new acco

You need to unlink the device from your new account and activate it with your old account.

1) Go to https://my.roku.com/account with the new account email and click on "unlink" for the device.

2) Log out of https://my.roku.com/account with the new account, and restart the device.

3) When activating your device again and providing an email, provide the email of the original/old Roku account, and login to https://my.roku.com/account with the old email address.

 

 

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