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3346898420
Level 7

I have a Roku go med recurring charge on my bank statement.

please credit $57.19 back into my bank account. I did not subscribe to anything so why am I getting billed for this??

 

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makaiguy
Community Streaming Expert

Re: I have a Roku go med recurring charge on my bank statement.

I'd suggest logging into your Roku account at https://my.roku.com/purchases, using the email address you see when going to Settings > System > About from your Roku home screen.  This will show you any purchases and invoices from Roku for subscriptions made through Roku and any other purchases.  If you have problems with any of them, contact Roku Customer Support at https://go.roku.com/accounthelp.

If the charges you are questioning are not shown there, note that spammers can call their charges anything they want so don't assume a charge that says it's from Roku really is from Roku.  Dispute any false charges with your financial institution - they can trace them back to the account that actually placed them.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

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