Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

I don't use EPIX and I'm being charged

Jump to solution

Why am I being charged for something I use can I stop and get my money back

0 Kudos
1 Solution

Accepted Solutions
Highlighted
Roku Employee
Roku Employee

Re: I don't use EPIX and I'm being charged

Jump to solution

@Sungbear 

Thanks for the inquiry.

Did you have a free trial subscription to EPIX? We highly recommend reviewing the terms for any trial, prior to signing up. 

We would recommend logging into your Roku account online at my.roku.com and clicking Manage Your Subscriptions to see a list of your current subscriptions through Roku.

For further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
1 Reply
Highlighted
Roku Employee
Roku Employee

Re: I don't use EPIX and I'm being charged

Jump to solution

@Sungbear 

Thanks for the inquiry.

Did you have a free trial subscription to EPIX? We highly recommend reviewing the terms for any trial, prior to signing up. 

We would recommend logging into your Roku account online at my.roku.com and clicking Manage Your Subscriptions to see a list of your current subscriptions through Roku.

For further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos