Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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builderwife
Level 7

I closed my account by mistake can you help

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I closed my account by mistake can you help

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RokuDanny-R
Roku Employee
Roku Employee

Re: I closed my account by mistake can you help

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@builderwife 

Thanks for the post.

Please be aware that once a Roku account is closed it cannot be reactivated. Any purchases that you have made from the Roku Channel Store, such as games, channels, etc. will no longer be available.

For more information about a closed account, visit our Support page here: How do I close my Roku account?

For further assistance with account related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: I closed my account by mistake can you help

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@builderwife 

Thanks for the post.

Please be aware that once a Roku account is closed it cannot be reactivated. Any purchases that you have made from the Roku Channel Store, such as games, channels, etc. will no longer be available.

For more information about a closed account, visit our Support page here: How do I close my Roku account?

For further assistance with account related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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