Accounts, Billing, & Orders

[builderwife]

I closed my account by mistake can you help

[RokuDanny-R · Accepted solution]

@builderwife 

Thanks for the post.

Please be aware that once a Roku account is closed it cannot be reactivated. Any purchases that you have made from the Roku Channel Store, such as games, channels, etc. will no longer be available.

For more information about a closed account, visit our Support page here: How do I close my Roku account?

For further assistance with account related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

[OmiKaren]

What can you do with a device that is not tied to an account. I have a newer one as well, can I connect them?

[RokuMary-F · Accepted solution]

Hi @OmiKaren,

Thanks for posting in the Roku Community!

You can activate, and link a Roku account by completing the activation process. 

Please note that if you have multiple Roku devices, you have the choice to add or link it to your existing Roku account, or you can create a new account. When you activate more than one Roku device, each device can be linked to a different Roku account, or all devices can be linked to a single account.

For more information on how to activate or link your Roku device, visit our Support page here:

How do I activate or link my Roku® streaming device? | Official Roku Support 

Hope this helps! Let us know if you have any other concerns.

Please stay safe and healthy, we thank you for your patience.

Regards,
Mary