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Yahman
Level 7

I cancelled my sling TV WHY am I still being charged please refund my 35.00 dollars

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I cancelled my sling TV WHY am I still being charged please refund my payment

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RokuDanny-R
Roku Employee
Roku Employee

Re: I cancelled my sling TV WHY am I still being charged please refund my 35.00 dollars

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@Yahman 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: I cancelled my sling TV WHY am I still being charged please refund my 35.00 dollars

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@Yahman 

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Boozer1
Level 7

Re: I cancelled my sling TV WHY am I still being charged please refund my 35.00 dollars

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I’ve been through this myself. Couple weeks back. Canceled months ago and started getting forced activation. Called them got refunded. Rinse and repeat. Eventually someone with sense removed my card from the system. Why the other two did not offer this option is beyond me. Sling app still gets forced back on my Roku no matter how many times I remove it. But now without my card no charge. I still check my bank account each time I see sling app back on Roku to be on the safe side. 

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C_I
Level 12

Re: I cancelled my sling TV WHY am I still being charged please refund my 35.00 dollars

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@Yahman wrote:

I cancelled my sling TV WHY am I still being charged please refund my payment


      Contact Sling customer service directly.  To do that, go to Sling's website and go to customer service. 

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1Cancelsling
Level 7

Re: I cancelled my sling TV WHY am I still being charged please refund my 35.00 dollars

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I just looked at my credit card and see SLING that I canceled months ago, is still billing $30.00 per month!!! I forgot my previous password and they sent an INVALID link to reset my password in order to cancel 'AGAIN' Also they have a page on the SLING website that acknowledges problems with 'CANCELING' but it remains unresolved! I took a pic of it. H.E.L.P.  smells of SCAM!

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boogernose
Level 18

Re: I cancelled my sling TV WHY am I still being charged please refund my 35.00 dollars

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Sling is losing some sports soon Im not happy about it.

---A problem clearly stated is a problem half solved---.
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RokuDanny-R
Roku Employee
Roku Employee

Re: I cancelled my sling TV WHY am I still being charged please refund my 35.00 dollars

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@1Cancelsling

Thanks for the post.

For more information about that channel's billing and account issues, you'll want to contact Sling support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Sling support here: https://www.sling.com/help/en/contact-us?footer=true
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Boozer1
Level 7

Re: I cancelled my sling TV WHY am I still being charged please refund my 35.00 dollars

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The only way you will no longer be charged is to have them delete your card from their system. No matter how many times you speak to someone and no matter how many times they refund your money the issue will continue. I suffered the thing last year until an extremely helpful rep removed my card. Hopefully you will have the same kindness. Good luck. 

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C_I
Level 12

Re: I cancelled my sling TV WHY am I still being charged please refund my 35.00 dollars

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@Boozer1 wrote:

I’ve been through this myself. Couple weeks back. Canceled months ago and started getting forced activation. Called them got refunded. Rinse and repeat. Eventually someone with sense removed my card from the system. Why the other two did not offer this option is beyond me. Sling app still gets forced back on my Roku no matter how many times I remove it. But now without my card no charge. I still check my bank account each time I see sling app back on Roku to be on the safe side. 


       Report that as an unauthorized charge and then your bank will mark it as such, cancel your card , send you a new one. Then when you get a new one, don't reenter the card into the Sling website for payment options and they won't charge you for it.  Common sense has to come in here somewhere. 

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