Accounts, Billing, & Orders

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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mmmmclaire
Level 7

I cancelled a fubo free trial and was billed anyway.

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The payment went thru and I have no access to the channel Either i get a refund or I should get access to fubo till the sub runs out

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RokuDanny-R
Roku Employee
Roku Employee

Re: I cancelled a fubo free trial and was billed anyway.

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@mmmmclaire 

Thanks for the inquiry.

Did you subscribe through the channel provider directly or through Roku Pay?

If you subscribe through the channel provider, you will need to contact the channel support for further assistance with your account.

However, if you purchased the subscription through Roku Pay, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: I cancelled a fubo free trial and was billed anyway.

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@mmmmclaire 

Thanks for the inquiry.

Did you subscribe through the channel provider directly or through Roku Pay?

If you subscribe through the channel provider, you will need to contact the channel support for further assistance with your account.

However, if you purchased the subscription through Roku Pay, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

mmmmclaire
Level 7

Re: I cancelled a fubo free trial and was billed anyway.

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I cancelled and was charged. I called fubo they told me to call roku about the subscr..I did they said call fubo guess what already did. I have a month on fubo  because of the payment going through and have NO access to it because like i already said: I CANCELLED IT and access was removed immediately..I cant even see fubo. Im feeling ripped off and quite angry about it

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Jbush
Level 7

Re: I cancelled a fubo free trial and was billed anyway.

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That is exactly what happened to me...I can’t even watch the month I ended up having to pay for because of their stupid interface wont let me log in. And there is no support phone number! 

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RokuDanny-R
Roku Employee
Roku Employee

Re: I cancelled a fubo free trial and was billed anyway.

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@Jbush 

Thanks for the post.

For further assistance with account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Noah83
Level 7

Re: I cancelled a fubo free trial and was billed anyway.

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I canceled a fubo free trial and was billed anywhere. where I should file the complaint? Anyone who was in a similar situation ? Any tips 

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Noah83
Level 7

Re: I cancelled a fubo free trial and was billed anyway.

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We all subscribe for a free trial with FuboTv and it is not our problem how the service is provided or what intermediary gets paid (Roku). One the trial is cancelled, everything has to be cancelled automatically. Otherwise it is a fraud. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: I cancelled a fubo free trial and was billed anyway.

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@Noah83 

Thanks for the inquiry.

As stated in my previous post, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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BaggerJ
Level 7

Re: I cancelled a fubo free trial and was billed anyway.

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I signed up for the Free Trial on Feb 6 to watch Super Bowl LV the next day. The day after that, on Feb. 8, I used my ROKU stick to cancel the service--well within the free week of trial service, seeing it was not something I would watch. I have just spoken with ROKU customer service which said the cancellation had not gone through until I canceled again in March. From my bank statement, I was billed THREE TIMES for Fubo TV on March 2 and March 30. I have watched one event in total through Fubo TV. I see from reports, that Fubo TV appears to bill after the trial period whether you have cancelled or not and just don't record cancellations. Hopefully, I will receive a full refund of $195.97 and a bad situation will have resolved itself after some time spent arguing the situation with ROKU Customer service. But I will be wary moving forward about "Free" trial periods.

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RokuDanny-R
Roku Employee
Roku Employee

Re: I cancelled a fubo free trial and was billed anyway.

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@BaggerJ

Thanks for the post.

We highly recommend reviewing the terms for any trial, prior to signing up. 

If you have any further issues with your Roku account or billing inquiry, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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