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Alejandra001
Level 7

I canceled Disney plus before the 7 Days and they still charged in my account

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I had the one free week of Disney plus ., and canceled it one day before the week end it .

now your are charge me the subscription... that I not request ... 

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RokuDanny-R
Roku Employee
Roku Employee

Re: I canceled Disney plus before the 7 Days and they still charged in my account

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@Alejandra001 

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: I canceled Disney plus before the 7 Days and they still charged in my account

Jump to solution

@Alejandra001 

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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